Refund policy

30-Day Money-Back Guarantee

If your cat doesn't love it, neither do we. You have 30 days from the delivery date to request a refund or replacement on any item.

How to start a return:

Email support@purrmint.com with your order number and a photo of the item. We'll respond within 24 hours with next steps.

Eligible items:

• Items must be in original condition
• Damaged on arrival? Just send us a photo — we'll send a replacement without you having to return the original

Refunds:

Once approved, refunds are issued to your original payment method within 5–10 business days.

Non-returnable:

• Items damaged due to misuse
• Items returned more than 30 days after delivery

Lost or stolen packages:

If tracking shows delivered but you didn't receive it, contact us within 7 days and we'll work with you to resolve it.