Contact
Got a question, a problem, or want to share a photo of your cat? We'd love to hear from you.
Email: hello@purrmint.com
Customer service: support@purrmint.com
Response time: within 48 hours, Monday–Friday.
Which address to use
- Orders, delivery, tracking, returns, refunds and cancellations: support@purrmint.com
- Anything else, including product questions and cat photos: hello@purrmint.com
What to include
For order issues, please include your order number (it's in the email we sent after your purchase, starts with #).
To help us reply in one go, please also include:
- the name or email address used at checkout;
- for a damaged or faulty item, a photo of the item;
- for a delivery question, the tracking number if you have it.
Before you write, these may already answer it
- Shipping and delivery: where we ship, delivery times, shipping costs, customs.
- Returns and refunds: our 30-day policy and how to start a return.
- FAQs: common questions about shipping, tracking and refunds.
- Track your order.
Cancelling an order
Orders can be cancelled for a full refund any time before they ship, usually a 1–2 business day window. Email support@purrmint.com as soon as you can.
Returns
Please don't send anything back before you hear from us. Email support@purrmint.com with your order number and a photo of the item, and we'll respond within 48 hours, Monday to Friday, with next steps. In many cases we won't need you to.
Damaged on arrival?
Send us a photo and we'll send a replacement without you having to return the original.
Package marked delivered but not received?
Contact us within 7 days and we'll work with you and the carrier to resolve it.