Track Order
Where to find your tracking number
Every order includes tracking. You'll get an email with your tracking number once your package ships, usually within 48 hours of ordering. Orders are processed within 1–2 business days.
If you ordered several items, they may ship separately and arrive on different days. You'll get tracking for each parcel, and you're never charged more than once for shipping.
Typical delivery times
- United States: 7–14 business days
- Canada: 8–16 business days
- Australia and New Zealand: 9–18 business days
If tracking hasn't moved
Tracking can pause for a few days while a parcel is between carriers or in customs, especially on international routes. Occasionally packages are delayed by customs, weather, or carrier issues. If your order hasn't arrived within the maximum timeframe above, email support@purrmint.com and we'll sort it out.
Held by customs
If your package is held by customs, email support@purrmint.com with your order number and we'll help you resolve it with the carrier. Customs duties and import taxes aren't included in your order total; see our shipping page for details.
Marked delivered but not there?
Check with neighbours and around your property first. If you still can't find it, contact us within 7 days and we'll work with you and the carrier to resolve it.
Need help?
Email support@purrmint.com with your order number. We answer within 48 hours, Monday to Friday.