Shipping Policy

Shipping and delivery

Where we ship

Purrmint currently ships to the United States, Canada, Australia, and New Zealand. We are not shipping to the United Kingdom or the European Union at this time. Most orders ship from international fulfillment partners.

Processing time

Orders are processed within 1–2 business days. You'll receive a tracking number by email once your order ships.

Delivery timeframes

  • United States: 7–14 business days
  • Canada: 8–16 business days
  • Australia and New Zealand: 9–18 business days

Shipping costs

  • Orders under $40: $4.99 flat rate
  • Orders $40 and over: free shipping

Tracking

Every order includes tracking. You'll get an email with your tracking number once your package ships, usually within 48 hours of ordering.

Split deliveries

If you order several items they may ship separately and arrive on different days. You'll get tracking for each parcel. You're never charged more than once for shipping.

Delays

Occasionally packages are delayed by customs, weather, or carrier issues. If your order hasn't arrived within the maximum timeframe above, email support@purrmint.com and we'll sort it out.

Customs and import taxes

Because we ship from international fulfillment partners, some orders may be subject to customs duties or import taxes assessed by your country's customs authority. These charges are set by your local import laws, are not included in your order total or shipping cost, and are the buyer's responsibility.

Purrmint can't predict, calculate, or pay these fees on your behalf — they vary by country and by package value. For most orders to the US, Australia, and New Zealand, customs charges are uncommon due to high duty-free thresholds. Orders to Canada are more likely to attract GST/HST and small duty fees depending on the order value.

If your package is held by customs, email support@purrmint.com with your order number and we'll help you resolve it with the carrier.

Refused packages

If a package is returned to us because customs fees weren't paid and the parcel was refused, we can refund the product cost but not the original shipping cost.

Wrong address

Please double-check your shipping address at checkout. If a parcel is returned to sender because of an incorrect or incomplete address, we'll re-ship it once you cover the postage.