Return Policy
30-day money-back guarantee
If your cat doesn't love it, neither do we. You have 30 days from the delivery date to request a refund or a replacement on any item.
How to start a return
Email support@purrmint.com with your order number and a photo of the item. We'll respond within 24 hours with next steps. Please don't send anything back before you hear from us — in many cases we won't need you to.
Eligible items
- Items must be in original condition.
- Damaged on arrival? Just send us a photo — we'll send a replacement without you having to return the original.
Non-returnable
- Items damaged through misuse.
- Items returned more than 30 days after delivery.
Refunds
Once approved, refunds are issued to your original payment method within 5–10 business days. Depending on your bank or PayPal, it can take a few days more to appear on your statement.
Return shipping
If the item arrived damaged, faulty, or isn't what you ordered, we cover the cost. If you've simply changed your mind, return postage is yours.
Lost or stolen packages
If tracking shows delivered but you didn't receive it, contact us within 7 days and we'll work with you and the carrier to resolve it.
Cancellations
Orders can be cancelled for a full refund any time before they ship — usually a 1–2 business day window. Email support@purrmint.com as soon as you can.
Questions
support@purrmint.com — we answer within 24 hours, Monday through Friday.