FAQs

Frequently asked questions

Where do you ship from?

We work with international fulfillment partners. Most products ship from our overseas warehouses, with delivery in 7–18 business days depending on your country.

How long does shipping take?

US: 7–14 business days. UK/EU/Canada: 8–16. Australia/NZ: 9–18. Rest of world: 10–21. You'll get a tracking number once your order ships.

Is shipping free?

Free worldwide on orders over $40. Below that, it's a $4.99 flat rate.

Can I track my order?

Yes. Every order gets a tracking number by email within 48 hours of purchase.

Do you offer refunds?

Yes — we have a 30-day money-back guarantee. If your cat doesn't love it, email support@purrmint.com and we'll make it right.

Are your products safe for cats?

Every product on Purrmint is vetted before being listed. We choose suppliers based on materials, safety standards, and customer reviews. If a product ever fails our quality bar, we remove it.

Will my cat actually like the [specific product]?

Each product page has reviews from real cat parents. If you're unsure, email us — we'll give you an honest recommendation based on your cat's personality.

How do I contact you?

hello@purrmint.com — we respond within 28 hours, Monday through Friday.